These Terms and Conditions govern your use of the LeadSprint website and any services, proposals, packages, digital products, documents, forms, subscriptions, retainers, or website-related services provided by LeadSprint.
By accessing this website, submitting an enquiry, accepting a quote, paying an invoice, or using our services, you agree to these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our website or services.
1. About LeadSprint
LeadSprint provides website design, website development, lead capture setup, website copy support, form setup, digital documents, and related digital services for businesses. Our services may include, depending on the package selected:
- One-page or multi-page websites
- Website design and development
- Website copy structure and content guidance
- Contact forms and lead capture setup
- WhatsApp lead routing
- Anti-spam and Anti-CSRF token security measures
- Website maintenance retainers
- Basic website updates within the agreed scope
Unless clearly stated in writing, our services do not include hosting, paid advertising, full brand strategy, advanced SEO campaigns, legal compliance audits, photography, videography, third-party software subscriptions, or ongoing analytics management.
2. Website Use
You may use our website for lawful personal or business purposes only. You may not:
- Use the website for unlawful, fraudulent, or harmful activity
- Attempt to interfere with the website's security or functionality
- Submit false, misleading, abusive, or harmful information through our forms
- Attempt to access data, systems, or areas of the website without permission
- Copy, reproduce, resell, or exploit our website content without written permission
- Use automated bots, scraping tools, or spam systems on the website
We may restrict or block access to the website if we believe it is being misused.
3. Enquiries and Lead Forms
When you submit an enquiry through our website, you agree that we may use the details you provide to contact you about your enquiry, understand your requirements, prepare a quote, and communicate with you about our services. Submitting an enquiry does not create a binding agreement until we have issued a quote or proposal and you have accepted it in writing or paid the required invoice.
4. Quotes, Proposals, and Scope
All quotes and proposals are based on the information available at the time they are prepared. A quote may include the agreed website package or service, the number of pages or sections included, the deliverables, the number of revision rounds, the timeline estimate, payment terms, and any exclusions or assumptions.
Any work not clearly listed in the quote or proposal is excluded from the agreed scope and may be quoted separately. Examples of additional work may include extra pages, new sections not originally agreed, rewriting large amounts of copy, additional forms, new functionality, additional design concepts, third-party integrations, and hosting setup.
5. Payments
Payment terms will be set out in the relevant quote, invoice, or proposal. Unless otherwise agreed in writing:
- Work may only begin once the required deposit or upfront payment has been received
- Final files, launch access, or website handover may be withheld until all outstanding amounts have been paid
- Payments are non-refundable once work has started, unless otherwise required by law or agreed in writing
- Late payments may delay the project timeline
- LeadSprint may pause work if payment is overdue
- All prices are quoted in South African Rand unless otherwise stated
6. Client Responsibilities
To complete your project properly and on time, you agree to provide the required information, content, feedback, approvals, images, access details, and brand assets within a reasonable timeframe. You are responsible for ensuring that:
- All content you provide is accurate and lawful
- You have the rights to use any logos, images, fonts, videos, copy, testimonials, or brand materials you provide
- Your business details, contact details, pricing, offers, claims, and legal information are correct
- You review and approve all content before the website is launched
- You comply with any laws or industry rules that apply to your business
- You provide feedback within the agreed timeframe
LeadSprint is not responsible for delays caused by missing content, slow feedback, incomplete information, third-party issues, or delayed approvals.
7. Project Timelines
We will make reasonable efforts to meet agreed timelines. However, timelines are estimates unless expressly confirmed as fixed in writing. Timelines may be affected by late payments, delayed content or feedback, changes to the project scope, third-party delays, or client availability. If a client becomes unresponsive for more than 14 calendar days, LeadSprint may pause the project. Restarting a paused project may depend on our availability and may result in additional fees.
8. Revisions
The number of revisions included will depend on the package or quote. A revision means a reasonable change to the existing agreed design, copy, layout, or content. It does not mean a complete redesign, a new concept, a new website structure, or a change in project direction.
Examples of normal revisions include text edits, image swaps, minor layout adjustments, button wording changes, and small styling refinements. Examples of work that may fall outside revisions include starting the design again from scratch, changing the agreed website structure, adding new pages or major sections, and rewriting all website copy.
9. Intellectual Property
All website files, design work, code, and deliverables created by LeadSprint remain the intellectual property of LeadSprint until full payment has been received. Upon receipt of full payment, you receive a licence to use the delivered website for your business purposes. LeadSprint retains the right to display the completed work in portfolios or case studies unless otherwise agreed in writing.
You retain ownership of all content, logos, images, brand materials, and other assets you provide to us. By providing these assets, you confirm that you have the right to use them and grant LeadSprint a licence to use them solely for the purpose of completing your project.
10. Liability
LeadSprint's liability is limited to the value of the services provided under the relevant agreement. We are not liable for indirect, consequential, or special losses including but not limited to loss of revenue, loss of customers, loss of data, or business interruption arising from your use of our services or your website.
LeadSprint does not guarantee specific business outcomes, lead volumes, conversion rates, or search engine rankings as a result of our work. Website performance depends on many factors outside our control, including traffic quality, market conditions, and business operations.
11. Confidentiality
Both parties agree to keep confidential any non-public information shared during the course of the engagement. This includes business information, pricing, project details, and client data. This obligation does not apply to information that is already publicly known or that is required to be disclosed by law.
12. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms and Conditions or our services will be subject to the jurisdiction of the South African courts.
13. Updates to These Terms
We may update these Terms and Conditions from time to time. The latest version will be published on our website with the updated date. Continued use of our website or services after an update constitutes acceptance of the revised terms.
14. Contact
For questions about these Terms and Conditions, please contact LeadSprint at hello@leadsprint.co.za.